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Our Philosophy is delivering true Luxury value to our customers. We want to gain You as a loyal customer who appreciates our luxury quality products as well as our incentives to provide true affordability. We offer:
1. Subscriber DISCOUNT COUPONS: Sign Up for our News and receive special Subscriber Only Discounts.Subscribe now:
2. ORDER VOLUME DISCOUNT: Automatically receive 10% off your order at checkout when you order total exceeds 100 US$.
3. FREE SHIPPING: We offer free shipping for all orders within the continental US (excludes Alaska & Hawaii). Our minimum order volume is US 25$.
FREE GIFTING OPTION:
Make Jo Lion luxury underwear the perfect gift. We package your purchase into exclusive Jo Lion gift boxes free of charge. Just mark the gifting box option during checkout.. Create the perfect Gift for Him. Have the product presented in our new limited Edition deluxe Gift box and add also - if you wish - a gift message to your present.
Please indicate at the respetive check-box during checkout if you want to present your purchase packed as a gift.
We want you to be completely happy with your order. If for any reason you are not satisfied, we will gladly accept your timely return of unworn, unwashed, or defective merchandise.
You can return our garments up to 21 days after you receive your shipment. For hygiene reasons and for health and safety code regulations we can only accept underwear and swimwear items in original, unworn condition in original, undamaged packaging.
Wrong, defective, damaged Products:
In the unlikely event that you received a wrong, defective or damaged product you can return the unopened, unworn product for exchange. We will exchange at no cost for you including return shipping. Please send an email to: firstname.lastname@example.org or call to receive an exchange authorization number.
Other Returns/ Exchanges:
If you have an exchange or return for other reasons, we will issue a full refund of your purchase price, minus applicable shipping and restocking charges. Before you return please send an email to: email@example.com or call to receive a return authorization number. - we will only accept returns that have a return authorization number.
We advise you to ship returned items back to us through pre-paid, traceable method (such as certified mail) as we are not responsible for returned items that are lost or damaged in transit. We will not accept C.O.D returns. Please note that Clearance items are not eligible for returns. We will not accept returns that do not meet our guidelines including returns after 21 days of your order receipt Date.
For canceling or modifying pending orders, that have not shipped yet, please contact firstname.lastname@example.org via e-mail before 5pm EST the day of your order for modification and cancellation confirmation. If your order was placed after 5pm EST please contact us before 9 am EST of the next Business day. Once an order has been shipped, it cannot be cancelled, rerouted or redirected
You will receive an email acknowledging confirming the cancellation or stating that we were unable to cancel. If you would like to return the item, you will need to follow the "Returns and Exchanges" Policy. Please do not refuse the delivery of non-damaged goods as this may result in the loss of your product and may void any possibility of a refund. You may also be charged for roundtrip shipping costs.